- Responding only to positive social posts and re-sharing them tells the rest of your followers how great you are.
- Responding only to negative social posts with helpful, knowledgeable responses shows that you care.
- Responding to social posts—whether they’re positive or negative— shows that you’re listening, and your customers are being heard.
- Responding to a social post within one hour shows that your company is full of social- savvy whipper snappers.
What is a Social Media Service Level Agreement (SLA)?
A contract between a service provider and a customer regarding the scope of the in- person or over-the-phone service to be provided The agreement a company makes
