- Time to complete key tasks, time spent connecting with customers and making sales, and quota attainment
- Close rates, time to close, and customer satisfaction
- Customer retention, rep productivity, and employee happiness
- ROI, profitability, and year-over-year growth
What metrics are most important during the transform phase?
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It places the responsibility for improvement on the person being coached. It can be implemented without any direct involvement from sales management. It gives the