- New governmental regulations
- Increases in technology, data, and customer expectations
- A lack of operational rigor in modern startups
- The absence of university degree programs in operations
Evaluate this SLA: Each month, marketing will produce 100 qualified leads, and sales will contact each lead within 12 hours.
This SLA’s requirements focus on the wrong activities. This SLA’s requirements aren’t specific enough. This SLA is missing a requirement. No change needed.
