- Operational planning breaks down the long-term goals of the strategic plan into short-term goals and activities.
- Operational planning focuses on long-term goals, which align with your purpose, mission, and vision, and outline the direction of the business in the next three to ﬁve years.
- Operational planning is a goal-setting system that helps to ensure that eﬀorts are focused on the same important issues throughout the organization.
- Operational planning is the result of a company’s eﬀorts to gather and analyze information about its industry, business environment, competitors, and competitive products and services.
Which of the following are steps you can take to start to align your customer service and marketing teams? Select all that apply.
Get critical with usage and activation metrics Create an SLA Run a churn and renewal analysis Run consistent smarketing meetings