Question:

UrbanStems is an ecommerce marketplace for flowers and plants. Its website features the chatbot below. Reflecting on chatbot best practices and what you learned in the certification, what are the benefits of using a chatbot in this manner? Select all that apply.

Answer:

  • Common Solutions: The chatbot feature surfaces the answers to FAQs that enable users to quickly find solutions to the most common problems.
  • Live Chat Option: The chatbot features a Live Chat button that visitors can click to be transferred to a live agent for more pressing issues.
  • Prominent Pop-Up: By automatically popping up on the page, the user will definitely not miss that the chatbot is present to answer any questions.
  • Branded Colors: The use of UrbanStem brand colors helps prevent the chatbot from looking spammy or unhelpful.

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