Situation: Bartholomew’s Luxury Furniture produces handcrafted home goods with lifetime warranties. Bartholomew invests heavily in educating and training his team to help them avoid mistakes that could lead to defective products. According to The Cost of Poor Quality, what category does this cost belong to?


  • Internal failure
  • External failure
  • Appraisal
  • Prevention

Other Exam Posts

What is scale?

A measure of how fast a company is growing The size of a company’s marketing reach The amount of time it will take to fully

Leave a Reply