Question:

Since a business cannot follow their Facebook followers directly, it’s important to build a community and demonstrate customer care by _______________.

Answer:

  • sharing lots of new content and promotional materials each day
  • responding to questions and comments from customers on your Facebook post’s comment threads quickly and thoughtfully
  • all of these
  • requesting to follow your business’ Facebook followers from your own personal account
  • sending each new follower a standardized, formal Facebook message to thank them

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