Question:

If a lead calls you in response to a voicemail you left, what should you do?

Answer:

  • Ask questions about their budget and authority to make sure they’re a qualified lead.
  • Skip the connect call and transition immediately into an explore call.
  • Run the connect call as you would have if they had answered the phone when you initially called.
  • Move the conversation to email to make it more convenient for them.

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