Question:

How do you calculate NPS?

Answer:

  • Percentage of promoters minus percentage of passives
  • Percentage of promoters minus percentage of detractors, divided by percentage of passives
  • Percentage of promoters minus percentage of detractors
  • Percentage of promoters

Other Exam Posts

Intake is how you _____.

respond to support inquiries receive support inquiries triage support inquiries acknowledge support inquiries

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