Question:

How do you calculate NPS?

Answer:

Percentage of promoters minus percentage of passives
Percentage of promoters minus percentage of detractors, divided by percentage of passives
Percentage of promoters minus percentage of detractors
Percentage of promoters

Other Exam Posts

Intake is how you _____.

respond to support inquiries receive support inquiries triage support inquiries acknowledge support inquiries

How often should you revisit your customer journey map to ensure it’s kept up to date?

Whenever you get an inﬂux of new customers When your business practices change Quarterly Whenever you get negative feedback

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