Question:

Fill in the blank: The silo mentality is ___________.

Answer:

  • when the management of a customer or account moves from one team or department to another.
  • a process where an organization listens to complaints or grievances to improve its products or customer service.
  • a process where a company listens to employees’ complaints or grievances, instead of their customers and uses that feedback to improve its products or customer service.
  • a mindset present when certain departments or sectors do not wish to share information with others in the same company.

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