- when the management of a customer or account moves from one team or department to another.
- a process where an organization listens to complaints or grievances to improve its products or customer service.
- a process where a company listens to employees’ complaints or grievances, instead of their customers and uses that feedback to improve its products or customer service.
- a mindset present when certain departments or sectors do not wish to share information with others in the same company.
Which of the following are steps you can take to start to align your customer service and marketing teams? Select all that apply.
Get critical with usage and activation metrics Create an SLA Run a churn and renewal analysis Run consistent smarketing meetings