Question:

Customer satisfaction surveys in HubSpot track which customer sentiment metric?

Answer:

  • Customer Satisfaction Score (CSAT)
  • Customer Effort Score (CES)
  • Net Promoter Score (NPS)
  • Customer Lifetime Value (CLV)

Other Exam Posts

Good stories share which five characteristics?

Entertaining, educational, encouraging, exceptional, endearing Organized, memorable, universal, helpful, sincere Entertaining, organized, educational, memorable, universal Universal, educational, revolutionary, helpful, resourceful

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