True or false? You should write new knowledge base articles every day.
TrueFalse
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October 16, 2021
Fill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________.
Ease of completing a task Overall satisfaction vs. satisfaction at a particular moment Satisfaction at a particular moment vs. overall satisfaction Impact of a bug or outage
January 27, 2021
What’s a good NPS score?
Varies by industry Anything positive 10 or above 20 or above
January 27, 2021
Which of the following tools is NOT included in HubSpot’s Service Hub?
Help desk Customer feedback surveys Project management Knowledge base
January 27, 2021
Which of the following is an example of when you should use a restricted knowledge base?
A. If you only want your customers, not prospects, to access your information B. If you don’t want your competitors to access your information C. If you only want your…
January 27, 2021
Which survey asks the following question: How easy was it for you to handle your issue?
Customer effort score Net promoter score Customer satisfaction survey None of the above
January 27, 2021
All of the following are reasons to collect feedback EXCEPT:
To save money To learn who your advocates are To understand what your customers think of you To know what to improve upon
January 27, 2021
