Question:

All of the following are stages of troubleshooting EXCEPT:

Answer:

Understand the issue
Find relevant context
Diagnose the problem
Ask for help

Other Exam Posts

How often should you edit your knowledge base articles?

Any time you get negative feedback on an article Monthly Whenever products or service change pertaining to the article Quarterly

A service level agreement is a(n)

Ticket pipeline Commitment between a service provider and a client Understanding of the amount of time it takes a company to solve a problem Agreement

Leave a Reply Cancel reply