Question:

All of the following are benefits of email support EXCEPT:

Answer:

It’s immediate
It provides a paper trail
You can insert screenshots and gifs
It’s conversational

Other Exam Posts

All of the following are reasons to @ mention someone on a ticket record EXCEPT:

To escalate a ticket As an FYI To transfer ticket ownership To email the customer

You want to understand how your customer support team is performing. The best feedback survey to use is:

Customer effort score Customer satisfaction survey Net promoter score Customer leadership score

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